Shipping & Returns

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Shipping & Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you approved to receive a refund, the cost of return shipping will be deducted from your refund if postage is due.

Depending on where you live, the shipping time it may take for your shipment to be received to exchanged product may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return Policy:

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it.  Please contact an agent via email support@expressgeneralstore.com to determine the address to which to send the your purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  We automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card or PayPal payment, it will ship within five business days from the date of your order.  We will send you an email with tracking information within 48 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  If you do not receive tracking information from us within seven business days of your order, feel free to follow up with us at support@expressgeneralstore.com

If Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos support@expressgeneralstore.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@expressgeneralstore.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace item(s) if they are defective or damaged.  If you need to exchange it for the same item, send us an email to support@expressgeneralstore.com to prearrange where you should send your purchase.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, we will replace item(s) or you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will refund the gift giver on the credit card or original method of payment use for the purchase.


If you have any questions please contact us: 
Express General Store 11721 Whittier Blvd., #332, Whittier CA, 90601
Toll Free Phone Number: 877-420-2239
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Again you may reach out to us at anytime. 
Thank you!